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The Board takes its responsibilities for workforce engagement seriously. Our people play a key role in the success of our business, which is why we make it a priority to involve, consult and inform employees. We believe that an engaged workforce is a source of competitive advantage in a service-led industry.

We use several of channels to interact with our employees including: formal and informal briefings, internal communications, strategy workshops, training courses, via our new intranet platform and our Annual Report. The impact of COVID-19 saw much of our employee engagement, especially around issues to do with health, safety and wellbeing move to our online platform.

Employees and their representatives are consulted regularly on a variety of matters affecting their interests. We hold regular feedback sessions with staff as well as periodic employee surveys. Our most recent staff survey showed that satisfaction levels among our staff are high.

Building on the positive response of employees, this year we have focused on:

building a shared sense of unity and teamwork among employees; building cross-functional working and reducing complexity; improving human resource management processes via implementing best practices and automating routine processes; our new intranet communications platform provides a space for employees across the Group to connect, build networks, and share best working practices.